Our Returns - Peace of Mind Guarantee

We want you to be delighted with your purchases.
We fully comply with the Consumer Contracts Regulations, which give consumers buying
on-line the right to examine and test items at home as they would in a shop.
However business customers do not have this right.

If you are unhappy with anything you've bought, simply let us know in writing via email within 60 days of receiving the item, and after having received a returns number send the item back to us for a full refund including the standard cost of delivery. 

However this doesn't apply to bespoke or made-to-order items - such as hanging baskets or plant arrangements, self assembly items after an attempt at construction or to plants in some cases.

We will give you a complete refund including any standard cost of delivering the items to you (unfortunately, this won't include refunds for any Next Working Day delivery charges if delivery was attempted on time).As with returning items to a shop, it is your responsibility to arrange and pay for the return of goods that have been correctly supplied and are not faulty. 

Our products generally returnable if you return them in saleable condition (unopened packaging, and undamaged) and can be exchanged or refunded at its original purchase price. 

However for plants, trees and shrubs this may not be the case because of regulatory issues associate with biosecurity, plant material controls and other UK and International regulations governing the sales of plants in the UK.In such instances returns of any plant will be at the sole discretion of Golls Nursery Staff.

This returns policy does not affect your statutory rights under the sale of goods act or the laws governing the sale of products and services in England and Wales.

For our full Terms & Conditions Click Here

Golls Nurseries, Pitchill, Evesham, Worcestershire, WR11 8SN VAT Number: 473 877 699